Troubleshooting

Most issues are caused by the selected line, helper permission, or the wrong routing mode.

Connection switches off

• Try another line from the Line screen.
• Check that you are signed in and your plan has access to the selected line.
• On macOS, approve the Stellar helper in System Settings if prompted.
• Open Settings and use Reset Network if routes or system proxy settings are stuck.

Browser works but another app does not

• The app may ignore HTTP proxy settings. Switch from HTTP mode to PC mode.
• If you only need one app, try HTTP Transparent and point that app at 127.0.0.1:8668.
• Check Proxy Rules if a domain was accidentally placed in the bypass list.

Nothing loads after disconnecting

• Turn Stellar on and off once so it can restore proxy settings.
• Open Settings and use Restore Default Route or Reset Network.
• Restart the affected browser or app after routes are restored.

Still stuck

Open the FAQ tab for common questions, then contact Customer Service from Settings with the line name, mode, and what you were trying to open.